Last updated: 16 September 2026
Nucleus is a private, internal support assistant for the AFH team. It answers questions about SAP and internal systems, on the website and via WhatsApp. This policy explains what information Nucleus handles and why. Nucleus is an internal tool for a limited, authorised group of team members — it is not a public service.
Access is restricted. On the website, users must sign in with an authorised account. On WhatsApp, only phone numbers on an approved allow-list receive answers; messages from any other number are declined and not processed further.
Your question is sent to Google's Gemini AI, together with the team's internal knowledge documents, solely to produce an answer for you. Your messages are used only to answer you. They are not sold, advertised against, or shared with anyone outside the operation of this tool.
Each of these services processes data under its own terms and privacy policy.
Short-term conversation context is held in memory only, for about 30 minutes, then cleared automatically — it is not a permanent record of your conversation.
When Nucleus cannot answer a question, that question's full text is permanently recorded — along with a timestamp and which channel (website or WhatsApp) it came from — in an internal log the team uses to identify and fill gaps in what Nucleus knows. This record does not expire automatically.
Nucleus also keeps a basic operational log — a short preview of each question and how much it cost to answer — for reliability and troubleshooting. This log is capped in size, with the oldest entries automatically removed once it grows past that limit. On WhatsApp, your phone number is logged separately from your message content for this same operational purpose, never stored together in the same record.
To stop using Nucleus on WhatsApp, simply stop messaging it, or ask an administrator to remove your number from the allow-list. For any questions about your data, contact us below.
Questions about this policy? Email rppsupportagent@gmail.com.